Shipping policy

  1. Order Processing Time
    All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email with tracking details once your order has shipped.
    During peak seasons or sales, processing may take an additional 1–2 business days. We appreciate your patience.
  2. Free Shipping
    We offer free standard shipping on all US orders over $[amount]. This will be automatically applied at checkout.
  3.  International Shipping
    We currently ship to select international countries. International shipping rates and delivery times are calculated at checkout based on destination.
    • Estimated delivery: 7–21 business days
    • Customers are responsible for all customs duties, taxes, and import fees charged by their country
    • We are not responsible for delays caused by customs clearance
    If international shipping is not available to your country, you will be notified at checkout.
  4. Order Tracking
    Once your order ships, you will receive an email with a tracking number. You can track your order via:
    • Our website: [globomart/tracking page]
    • The carrier’s website (USPS / UPS / FedEx / DHL)
    Tracking may take 24–48 hours to update after shipment.
  5. Address Accuracy
    Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [globomart11@gmail.com] — we can only make changes before the order is shipped.
  6. Lost, Stolen, or Damaged Packages
    If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [your email] with:
    • Your order number
    • A description or photo of the issue
    We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable. We are not responsible for packages marked “delivered” by the carrier but reported missing — please check with neighbors or your local post office first.
  7. Delays & Disruptions
    We are not responsible for shipping delays caused by:
    • Weather conditions
    • Carrier disruptions
    • Customs processing
    • High order volume periods (holidays, sales events)
  8. Contact Us
    For any shipping questions, reach us at:
    📧 [globomart11@gmail.com]
    ⏰ Response time: within 24 hours on business days